http://www.cservicedirect.com/articles/why-voip-has-revolutionized-the-call-center-industry/ Posts about the reality of outsourcing, and more specifically, offshoring call centers abroad. This is the first of what would be many posts about how businesses around the world cope with the changing world of business processes. Thu, 18 Mar 2010 23:46:34 +0000 http://wordpress.org/?v=2.7.1 hourly 1