Posts Tagged ‘outsourcing’
Thursday, September 3rd, 2009
Outsourcing a company’s call center or business processes cannot be discounted as anything other than an important aspect of modern business. Not only can it help a company acquire the latest technology and best business practices, it can also help you effectively reach your target market through outbound sales or help you deliver optimum service to your customers through an inbound customer service call center. But probably the most important benefit that a company expects from outsourcing is its ability to help the company save on production costs.
Most outsourcing call center companies are located in countries where English is taught as a second language like in the Philippines. [...]
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Tags: agents, BPO, Convergys, cost, customer service, English language, IBM Daksh, outsourcing, Philippines, pricing, SLA, training, UK, United Kingdom, United States
Posted in Outsourcing your call center | No Comments »
Wednesday, August 5th, 2009
Outsourcing or the practice of engaging external firms to deal with business functions that are normally performed within the company has been seeing significant growth since the market downturn emerged in 2008. A lot of businesses have benefited from outsourcing, especially in terms of saving costs, increasing profits, restructuring the organization, and improving business efficiency.
In order to make use of the limited resources available such as people, time, and infrastructure, companies can consider outsourcing some of their business functions that are considered secondary to the services they provide. Areas that can be outsourced range from human resources, recruitment, accounting, finance, engineering, IT to customer support such as call center. [...]
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Tags: accounting, BPO, business process outsourcing, call center, contact center, engineering, finance, human resources, IT, outsourcing, recruitment, support
Posted in Outsourcing your call center | 1 Comment »
Friday, July 3rd, 2009
The use of live virtual assistants has given much flexibility in the way our companies are being run, and is one of the more important aspects in the sound business strategy that is outsourcing. Thousands of virtual assistants in the Philippines alone provide ongoing and real-time support to numerous clients, for tasks ranging from just the administrative to other, more collaborative endeavors. The good thing about having virtual assistants is that they are very good at what they do and are not just some mindless drones completing one simple task, and are also partnered with their employers not just for the projects they work on but for the company's entire vision. [...]
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Tags: CService Direct, live virtual assistant, outsourcing, Philippines, virtual call center
Posted in Outsourcing your call center | 1 Comment »
Wednesday, July 1st, 2009
With today's need to cut costs and boost customer satisfaction, a good majority of businesses have turned to virtual call centers as a practical solution in the execution of their answering services. There are distinct advantages to converting to a virtual call center instead of keeping an in-house one, and with call center outsourcing proving itself as a powerful and efficient element in the running of our businesses, having a virtual call center becomes much more a necessity.
Aside from the already established truth that a virtual call center saves money, there are other key benefits to it, such as: flexibility in virtual assistant staffing, a more efficient routing of outsourced calls, lower turnover rates, an expanded labor pool, and even environmental conservation. [...]
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Tags: answering service, Centcom, Contact Center Anywhere, Contactual, Five9, outsourcing, Philippines, virtual assistant, virtual call center, Voicenet
Posted in Call Center Technology | 2 Comments »
Monday, June 29th, 2009
With the emergence of Voice over Internet Protocol (VoIP) as the definitive alternative to regular telephone service, a host of small to medium sized businesses, big corporations, and long-standing institutions are beginning to integrate VOIP to most if not all of their call center communication processes. There is a significant amount of money being saved by using the existing convergent technology instead of the old legacy telephony answering services. This is especially true in the call center business, since cost is one of the primary driving forces in the call center industry's health and continuance.
The concurrent development of headsets for VOIP communication was expected, and because of this, a host of headset providers are scrambling to get a share of the call center market. [...]
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Tags: call center, outsourcing, Philippines call center, Voice over Internet Protocol, VoIP
Posted in Call Center Technology | No Comments »
Friday, June 19th, 2009
The past decade was the decade of IT-enabled services, the biggest component of which is the call center industry. But the most important factor in the growth of the call center industry worldwide is VoIP, or Voice over Internet Protocol, a format for transmission of voice through the Internet or any other packet-switched network.
Call center outsourcing involves locals from another country, say the Philippines, answering incoming calls from or calling out themselves to clients of US-based companies. This requires a sure and reliable connection between the two continents that only VoIP can effectively create.
This all started because back in the early nineties, when several multi-national companies realized the need to set up dedicated facilities abroad, VoIP was also made available. the call center market. [...]
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Tags: call center, outsourcing, Philippines call center, Voice over Internet Protocol, VoIP
Posted in Call Center Technology | No Comments »
Monday, June 15th, 2009
A survey years ago by Kelly Services Inc., a Michigan-based global staffing firm showed that the Philippines had already taken a sizeable chunk of call center jobs and answering services from India back then. Fast forward to today, it is very clear that this has become the norm and is trending even towards the Philippines playing a bigger role in the global call center outsourcing phenomenon.
The numbers are currently showing that the Philippines has undoubtedly surpassed India in the call center outsourcing industry, with low cost combined with very high value as the major reasons. India is no longer the first choice for companies in the U. the need to set up dedicated facilities abroad, VoIP was also made available. the call center market. [...]
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Tags: answering services, Filipino workers, India, outsourcing, Philippine government, Philippines call center, top reasons, where to outsource
Posted in Outsourcing your call center | 1 Comment »
Thursday, June 11th, 2009
The Philippines now ranks first to India as a call center outsourcing destination, with the country's capital city - Metro Manila, having the lion's share of the call center market. But recently, more and more cities in the Philippines have surfaced as credible call center outsourcing spots, cities such as Bacolod, Baguio, Cagayan de Oro, Cebu, Davao, Dumaguete, and Iloilo. The development of these alternative cities in infrastructure and their ability to support the expanding call center outsourcing industry is crucial to placing the Philippines at the forefront of the global call center outsourcing world.
Some of the factors that contribute to the Philippines getting close to surpassing all other competing countries in establishing itself as the best call center outsourcing destination in the world are: a huge pool of skilled workers and virtual assistants for easier call center staff scalability and lower employee cost, a higher level of education for better capability in handling more complex voice-based interactions and answering services with their clients, and improving telecommunications technology for easier connection with the rest of the world at a greatly reduced price. [...]
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Tags: Advanced Contact Solutions, answering service, call center, Concentrix, Convergys, LWS Media, NCO Clark, outsourcing, Philippines, virtual assistant
Posted in Outsourcing your call center | 1 Comment »
Monday, June 8th, 2009
America's success is mostly hinged on the desire to get things done the right and most efficient way. It is with this same desire that we are now being pushed into a "flatter world", as Thomas L. Friedman writes in his book, a world where all competitors are on a level playing field in an emerging global supply chain.
And so the need to import your call center and answering services is now being touted as the answer to gain that competitive advantage over other businesses, but what are these advantages really? Here are our top 10 reasons why you should outsource your call center:
1. close to surpassing all other competing countries in establishing itself as the best call center outsourcing destination in the world are: a huge pool of skilled workers and virtual assistants for easier call center staff scalability and lower employee cost, a higher level of education for better capability in handling more complex voice-based interactions and answering services with their clients, and improving telecommunications technology for easier connection with the rest of the world at a greatly reduced price. [...]
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Tags: answering services, call center, call center agents, customer service, global, outsourcing, technical support, top ten, virtual assistant
Posted in Outsourcing your call center | 1 Comment »
