Posts Tagged ‘call center’
Wednesday, August 5th, 2009
Outsourcing or the practice of engaging external firms to deal with business functions that are normally performed within the company has been seeing significant growth since the market downturn emerged in 2008. A lot of businesses have benefited from outsourcing, especially in terms of saving costs, increasing profits, restructuring the organization, and improving business efficiency.
In order to make use of the limited resources available such as people, time, and infrastructure, companies can consider outsourcing some of their business functions that are considered secondary to the services they provide. Areas that can be outsourced range from human resources, recruitment, accounting, finance, engineering, IT to customer support such as call center. [...]
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Tags: accounting, BPO, business process outsourcing, call center, contact center, engineering, finance, human resources, IT, outsourcing, recruitment, support
Posted in Outsourcing your call center | 1 Comment »
Thursday, July 23rd, 2009
The business process outsourcing industry in the Philippines is not just the latest fad, but is genuinely the most lucrative field at present. Employing more than 2 million Filipinos, it is considered as one of the major movers of the country’s economy. Call center expansions are currently being made outside established commercial districts like Makati and Ortigas. Pampanga, Baguio, and Davao are some of the few places that have been added to the growing business outsourcing network.
As different markets are growing at various rates around the world, the concept and scope of outsourcing is still evolving. This could only mean that there is plenty of space for growth. center. [...]
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Tags: Baguio, BPO, business process outsourcing, call center, contact center, Davao, Makati, Oracin and Boyd, Ortigas, Pampanga, Philippines
Posted in Outsourcing your call center | No Comments »
Monday, June 29th, 2009
With the emergence of Voice over Internet Protocol (VoIP) as the definitive alternative to regular telephone service, a host of small to medium sized businesses, big corporations, and long-standing institutions are beginning to integrate VOIP to most if not all of their call center communication processes. There is a significant amount of money being saved by using the existing convergent technology instead of the old legacy telephony answering services. This is especially true in the call center business, since cost is one of the primary driving forces in the call center industry's health and continuance.
The concurrent development of headsets for VOIP communication was expected, and because of this, a host of headset providers are scrambling to get a share of the call center market. [...]
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Tags: call center, outsourcing, Philippines call center, Voice over Internet Protocol, VoIP
Posted in Call Center Technology | No Comments »
Friday, June 19th, 2009
The past decade was the decade of IT-enabled services, the biggest component of which is the call center industry. But the most important factor in the growth of the call center industry worldwide is VoIP, or Voice over Internet Protocol, a format for transmission of voice through the Internet or any other packet-switched network.
Call center outsourcing involves locals from another country, say the Philippines, answering incoming calls from or calling out themselves to clients of US-based companies. This requires a sure and reliable connection between the two continents that only VoIP can effectively create.
This all started because back in the early nineties, when several multi-national companies realized the need to set up dedicated facilities abroad, VoIP was also made available. the call center market. [...]
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Tags: call center, outsourcing, Philippines call center, Voice over Internet Protocol, VoIP
Posted in Call Center Technology | No Comments »
Thursday, June 11th, 2009
The Philippines now ranks first to India as a call center outsourcing destination, with the country's capital city - Metro Manila, having the lion's share of the call center market. But recently, more and more cities in the Philippines have surfaced as credible call center outsourcing spots, cities such as Bacolod, Baguio, Cagayan de Oro, Cebu, Davao, Dumaguete, and Iloilo. The development of these alternative cities in infrastructure and their ability to support the expanding call center outsourcing industry is crucial to placing the Philippines at the forefront of the global call center outsourcing world.
Some of the factors that contribute to the Philippines getting close to surpassing all other competing countries in establishing itself as the best call center outsourcing destination in the world are: a huge pool of skilled workers and virtual assistants for easier call center staff scalability and lower employee cost, a higher level of education for better capability in handling more complex voice-based interactions and answering services with their clients, and improving telecommunications technology for easier connection with the rest of the world at a greatly reduced price. [...]
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Tags: Advanced Contact Solutions, answering service, call center, Concentrix, Convergys, LWS Media, NCO Clark, outsourcing, Philippines, virtual assistant
Posted in Outsourcing your call center | 1 Comment »
Monday, June 8th, 2009
America's success is mostly hinged on the desire to get things done the right and most efficient way. It is with this same desire that we are now being pushed into a "flatter world", as Thomas L. Friedman writes in his book, a world where all competitors are on a level playing field in an emerging global supply chain.
And so the need to import your call center and answering services is now being touted as the answer to gain that competitive advantage over other businesses, but what are these advantages really? Here are our top 10 reasons why you should outsource your call center:
1. close to surpassing all other competing countries in establishing itself as the best call center outsourcing destination in the world are: a huge pool of skilled workers and virtual assistants for easier call center staff scalability and lower employee cost, a higher level of education for better capability in handling more complex voice-based interactions and answering services with their clients, and improving telecommunications technology for easier connection with the rest of the world at a greatly reduced price. [...]
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Tags: answering services, call center, call center agents, customer service, global, outsourcing, technical support, top ten, virtual assistant
Posted in Outsourcing your call center | 1 Comment »
