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Why companies favor Philippine call centers versus Indian call centers

Monday, June 15th, 2009
Why companies favor Philippine call centers versus Indian call centersA survey years ago by Kelly Services Inc., a Michigan-based global staffing firm showed that the Philippines had already taken a sizeable chunk of call center jobs and answering services from India back then. Fast forward to today, it is very clear that this has become the norm and is trending even towards the Philippines playing a bigger role in the global call center outsourcing phenomenon.

The numbers are currently showing that the Philippines has undoubtedly surpassed India in the call center outsourcing industry, with low cost combined with very high value as the major reasons. India is no longer the first choice for companies in the U. [...] Read More

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Top 10 reasons you should outsource your call center

Monday, June 8th, 2009
Top 10 reasons you should outsource your call centerAmerica's success is mostly hinged on the desire to get things done the right and most efficient way. It is with this same desire that we are now being pushed into a "flatter world", as Thomas L. Friedman writes in his book, a world where all competitors are on a level playing field in an emerging global supply chain.

And so the need to import your call center and answering services is now being touted as the answer to gain that competitive advantage over other businesses, but what are these advantages really? Here are our top 10 reasons why you should outsource your call center:
 

1. in the U. [...] Read More

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Posted in Outsourcing your call center | 1 Comment »