The Philippines, being one of the most trusted outsourced service providers in the world, is filled with call centers which help provide employment to thousands of Filipinos. Every year, the number of call centers and business accounts increase steadily because of the Filipino employees’ reputation for giving excellent service at much lower costs. The biggest names in the call center industry are all here, which cater to multinational companies.
Among these giants are call centers which cater mostly to small and medium-sized businesses. This is great news for smaller companies who do not have the means to avail the services of big-name call centers such as Convergys or Dell. Listed below are five call center operations that small and medium companies might want to check out:
Business Beanstalk (Makati, Ortigas)
Business Beanstalk offers services such as inbound customer support, outbound appointment setting, telesales, telemarketing and order taking. The company’s agents have gained previous experience working for big-name call centers such as Citibank, Expedia and Sykes. Aside from veterans in the telemarketing field, their staff consists of those with medical experience or medical degrees, who work for the company’s medical records and medical transcription accounts.
TryBPO.com (Davao City)
TryBPO.com establishes itself as a niche outsourcing company which provides offshore consulting and services. With a head office in Southern California, the company built its offshore operations in Davao City. Their services include data categorization, lead generation, support services and Internet research. The company became a partner of eLocal Listing, a local SEO marketing company, in 2007. TryBPO prides itself on creating outsourcing solutions that match the clients’ outsourcing needs, not the company’s. Clients can choose from the company’s selection of personnel or they can arrange to hire people that directly match the skill sets required. TryBPO helps clients determine the best practices and timelines which will allow seamless integration into their company structure. The clients will also get outsourcing management training and continuous outsource support.
LWS Media (Ortigas)
LWS Media is an integrated IT practice, designing, deploying, and operating IT solutions which makes use of focus-driven practices for developing advanced technology and in-depth domain knowledge. The company’s wide range of services includes search engine optimization, internet marketing, CRM and call center services, IT & web development and back office production. LWS Media’s employees have more than 20 years of direct marketing experience and they deliver best quality services at cost-effective prices.
Callworx (Ortigas)
Callworx offers word-class service at competitive prices by establishing long-term relationships with its clients. The company guarantees exemplary results in less than three months by looking for new ways to improve relationships with customers, therefore increasing revenues and enhancing customer satisfaction.
Live2Sell (Cebu City)
Live2Sell offers customized total business outsourcing services that lowers costs, increases productivity, improves profits through quality people working for the organization. This European-based company specializes in outbound selling, which is the core of their operations. Services include telesales, lead generation, cross selling, customer loyalty programs and appointment setting. Live2Sell promises excellent sales results for their clients and they work on expanding the market share and enhancing the market presence of their clients.
Tags: BPO, Business Beanstalk, call centers, Callworx, contact centers, Live2Sell, LWS Media, medium-sized business, Philippines, TryBPO.com
