The Role of Pricing in Outsourcing your Call Center
Thursday, September 3rd, 2009 (1:19AM)
Outsourcing a company's call center or business processes cannot be discounted as anything other than an important aspect of modern business. Not only can it help a company acquire the latest technology and best business practices, it can also help you effectively reach your target market through outbound sales or help you deliver optimum service to your customers through an inbound customer service call center. But probably the most important benefit that a company expects from outsourcing is its ability to help the company save on production costs.
Most outsourcing call center companies are located in countries where English is taught as a second language like in the Philippines. [...]
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Five Call Centers in the Philippines That Are Perfect for Medium-Sized Businesses
Thursday, August 6th, 2009 (5:07PM)
The Philippines, being one of the most trusted outsourced service providers in the world, is filled with call centers which help provide employment to thousands of Filipinos. Every year, the number of call centers and business accounts increase steadily because of the Filipino employees' reputation for giving excellent service at much lower costs. The biggest names in the call center industry are all here, which cater to multinational companies.
Among these giants are call centers which cater mostly to small and medium-sized businesses. This is great news for smaller companies who do not have the means to avail the services of big-name call centers such as Convergys or Dell. [...]
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Getting Started in Outsourcing
Wednesday, August 5th, 2009 (12:21AM)
Outsourcing or the practice of engaging external firms to deal with business functions that are normally performed within the company has been seeing significant growth since the market downturn emerged in 2008. A lot of businesses have benefited from outsourcing, especially in terms of saving costs, increasing profits, restructuring the organization, and improving business efficiency.
In order to make use of the limited resources available such as people, time, and infrastructure, companies can consider outsourcing some of their business functions that are considered secondary to the services they provide. Areas that can be outsourced range from human resources, recruitment, accounting, finance, engineering, IT to customer support such as call center. [...]
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Business Process Outsourcing and the Philippine Beat
Thursday, July 23rd, 2009 (1:46AM)
The business process outsourcing industry in the Philippines is not just the latest fad, but is genuinely the most lucrative field at present. Employing more than 2 million Filipinos, it is considered as one of the major movers of the country's economy. Call center expansions are currently being made outside established commercial districts like Makati and Ortigas. Pampanga, Baguio, and Davao are some of the few places that have been added to the growing business outsourcing network.
As different markets are growing at various rates around the world, the concept and scope of outsourcing is still evolving. This could only mean that there is plenty of space for growth. center. [...]
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Live virtual assistants are cost-effective and more efficient, do you have one?
Friday, July 3rd, 2009 (5:27PM)
The use of live virtual assistants has given much flexibility in the way our companies are being run, and is one of the more important aspects in the sound business strategy that is outsourcing. Thousands of virtual assistants in the Philippines alone provide ongoing and real-time support to numerous clients, for tasks ranging from just the administrative to other, more collaborative endeavors. The good thing about having virtual assistants is that they are very good at what they do and are not just some mindless drones completing one simple task, and are also partnered with their employers not just for the projects they work on but for the company's entire vision. [...]
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